1. MANUFACTURING DEFECTS: For manufacturing defects, such as broken case, no sound, no picture, pixilation, wrong movie, scratched disc, etc.:
    1. If the product was purchased directly from VCI, it will be replaced at no charge. VCI will ship a replacement of the same title or the damaged part (in the case of a multi-part product) at no cost to the customer. Shipping will be via USPS Media Rate.
    1. If product was purchased from someone else (such as a Video Retailer, Mail-order Company, Internet Company, 3rd Party Vendor) then customer should attempt to return the product to the place it was purchased for a credit or replacement. If unable to resolve with 3rd Party Vendor, defective product can be returned to us (at customer’s expense); a copy of the purchase receipt may be requested. VCI will then ship a replacement of the same title or damaged part with returning shipping costs paid by the customer.
    1. If product is purchased from VCI and customer wants a refund, they must first return the defective item to VCI at customer’s expense. VCI will refund the cost of the product minus all shipping fees. If product has been opened a restocking fee of 25% may be applied.
  1. VCI MISSHIP – When VCI ships the wrong item.
    1. Upon notification of a mis-shipment, VCI will immediately ship the correct item to the customer at no charge. A shipping label may be sent for return of mis-shipped item(s), at expense to VCI.

A.) Customer must return the item in good condition and in its original

package (customer pays the return shipping charges). When returned

merchandise is received, VCI will issue a credit for the price of the

product only (not the original shipping charges). We will then ship the

correct item to the customer and will charge them for the cost of the new item, plus additional shipping and handling charges, less the amount of the refund. Credit card information for the replacement fees will need to be provided by the customer.